Returns and Refunds

The Wayzata Bay Pool and Spa difference can also be found in our return policy.  We offer an industry-first 7-day money back guarantee.  This guarantee begins the day the product is delivered to your home.  Below are the details of our guarantee…

  • Any product can be returned for any reason as long as it is in new condition and in the original packaging.
  • For chemicals, the original container must still include all of the original chemical.
  • Within 3 days after returning the product, we will issue a full product refund (including sales tax).
  • Returns can be initiated over the phone by calling 612-600-4000 or by emailing us at
  • The customer is responsible for the shipping or pick-up fee (if applicable).
  • We do not charge any additional fees such as a restocking fee.

If you have questions or concerns regarding any order, feel free to contact us by phone (612-600-4000) or email

For phone inquiries, our business hours are:

  • Monday-Friday: 9:00am - 6:00pm
  • Saturday: 10:00am - 5:00pm
  • Sunday: Closed

Of course, you can always leave a voicemail if calling after hours.  As long as the return is initiated with 7 days of delivery, we will honor a return request.